Shipping & Returns

RETURN POLICY

Last updated October 10, 2024

We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original packaging and/or labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and then post your return to the following address:

KAHO LTD

Attn: Returns

41 Goodwood Way

Brighton, BN2 4PW

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For products defective or damaged upon opening, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     You will have to pay the return costs yourself. We suggest sending returned with a tracked service or insurance so that you may claim compensation from the shipping provider if your package is lost in transit. Please note that we do not accept packages sent as cash on delivery.

     ●     You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value.

     ●     You shall not have the right to return or exchange goods which are clearly personalised.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

aston.kaho@outlook.com